Last updated: November 2023
Care Preventive AG
When you visit our website, the server automatically logs general technical information. This data includes, for example, the IP address and operating system of your device, the date and time of your visit, the website you came from, and the type of browser you use to access our website.
If you contact us through the website (e.g., through the booking tool, contact form, or WhatsApp), we process your contact details and other personal data you provide us with, as well as, if applicable, technical data that may accrue during the use of the respective means of communication.
We also use social media plugins and embedded media from external platforms such as YouTube, for example to offer you multimedia content. When you access a page on our website where a plugin or embedded media is present, certain technical data is automatically transmitted to the provider of these services. If you have an account with the relevant provider and are logged in, this interaction may also be captured. Please consult the privacy policies of the respective providers for more information about their data collection and processing.
When you use our services (e.g., book and attend appointments, undergo analyses or treatments, etc.), we process the following personal data about you:
Within the CARE App, we process the following personal data:
When you apply for a position with us, we collect and process the necessary personal data to review your application and conduct the application process. This includes, in particular:
You submit most of this data directly to us as part of your application. In addition, we process data from other sources, in particular from references (if you have consented to references being obtained), as well as from publicly accessible sources (e.g. professional social networks, the internet).
In the course of our business activities, we process personal data of other individuals, such as our contacts at business partners, suppliers, and service providers, or persons who are interested in our services. The personal data we process in this context primarily includes identification data, contact details, and communication content, as well as other relevant personal data.
We receive this data either directly from you or from other sources, such as your coworkers, our business partners and other contacts, as well as from publicly available sources (e.g. social networks).
We process your personal data:
We may create evaluations and statistics based on your data (including health data) to provide you with personalized treatment and other health-related recommendations, to improve, expand, and market our offerings, and for research purposes. Whenever possible, your personal data will be anonymized or pseudonymized before evaluation.
Based on our interest in informing individuals interested in our offerings about new developments, we can send you marketing information (e.g., via a newsletter). These marketing emails may contain visible or invisible images. When you download these images from the server, we can see whether and when you have opened the email. This allows us to better understand how you use our offerings and customize them for you. You can turn off this feature in your email program. You also have the option to opt out of receiving our marketing emails at any time.
To fulfill a contract, protect our interests, or comply with legal requirements, it may be necessary for us to disclose your personal data to third parties. This includes, in particular:
In this context, we also transfer personal data abroad. In particular, we use IT service providers with data locations in the EU or the EEA. We limit the transfer of personal data outside Switzerland, the EU, and the EEA as far as possible, but it cannot be entirely avoided. If the respective recipient country does not have a level of data protection recognized by Switzerland, we use standard contractual clauses to ensure adequate data protection, where necessary and possible supplemented by additional security measures.
We may share your data (including health data) for research purposes with private or public research institutions (a) with your consent or (b) if you if are not identifiable as the data subject for the research institution (anonymized or pseudonymized data) and do not object to the use of your data for research purposes after having been adequately informed.
Your family doctor or other healthcare provider may be granted access to your data in the CARE app if you so wish.
We do not sell or rent personal data to third parties.
We protect your personal data with appropriate technical and organizational security measures against accidental, unlawful, or unauthorized manipulation, deletion, alteration, access, disclosure, use, or loss. In particular, we have a state-of-the-art IT infrastructure, and our employees only have access to your personal data to the extent necessary or reasonable for the fulfillment of their tasks.
The following measures, in particular, protect your health data in the CARE App and in our patient database:
We store your personal data only for as long as and to the extent necessary for the purposes described or for legal reasons.
For legal reasons, data related to analyses and treatments (patient records) is retained for 20 years. Health data from deactivated CARE App accounts is archived accordingly.
If provided for and subject to the conditions of the applicable data protection laws, you have the following rights in connection with your personal data:
Please note that exceptions apply to these rights. In particular, we may be obliged or entitled to further process your personal data to fulfill a contract, to protect our legitimate interests such as enforcing, defending, or averting legal claims, or to comply with legal obligations. In these cases, we can or must reject certain requests or comply with them only to a limited extent.
If you are not satisfied with how we process your personal data, you have the right to file a complaint with the relevant supervisory authority (Federal Data Protection and Information Commissioner, FDPIC).
Please contact us first before filing a complaint. This way, we can try to resolve your issue directly. The easiest way to contact us is by email at [email protected].
Our website may link to third-party websites that are not operated or controlled by us. We are not responsible for whether and how these third parties comply with data protection regulations.